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CLM Student Grievances | Procedures and Policies

The Faculty is committed to ensure all student griviences are met with fairness and transparency. Below is guide for students to follow when lodging a grievance. 

Postgraduate students are to follow diferrent guidelines.
 
Determine which department your grievance falls under below and go to respective section on drop-down list. 
School matter For academic performance, incorrect marks or unprofessional conduct, do the following
Faculty matter Registration issues, exclusion, amendments and graduations
Application Matter Grievance related to application or selection process
Administrative Matter Depts. such as Fees Office, FASO, DRU, ISO, EGO, Res or HR
School Matters
If you have a grievance concerning your academic performance or administrative processes/decision (e.g. incorrect marks) within the School, or the unprofessional conduct of a member of staff, this grievance should initially be discussed with your Lecturer.
 
If the above matter cannot be resolved, it should be referred to the Head of Department.
 
If the matter is still unresolved, it should be referred to the Head of School. 
 
Should the Head of School not be able to resolve the matter an appeal can be made to the Faculty Registrar and Assistant Dean.
 
Should there be a procedural flaw you may appeal to the Registrar.
Faculty matter

If you have a grievance with regards to your registration, exclusion, amendments, graduations it should be referred to the Faculty Registrar and Assistant Dean.

If the above matter remains unresolved, it should be referred to the Dean (Dean’s decision is final).

Should there be a procedural flaw you may appeal to the Registrar. 

Application matter

If a student has a grievance related to his/her application or selection process this grievance should initially be discussed with the Head of SEnC. 

If the grievance remains unresolved, it should be referred to the Faculty Registrar and UG Assistant Dean.

If the matter cannot be resolved, it should be referred to the Registrar.

Administrative matter

If you have a grievance with any of the following service departments regarding administrative processes: e.g. Fees Office, FASO, DRU, ISO, EGO, Res Life, HR, the grievance should initially be discussed with the Head of the Department

Should the grievance remain unresolved, report matter to the DVC/Senior Executive Team (SET) member that the department reports to.

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