Digital Transformation in South Africa’s Short-Term Insurance Sector: Traditional Insurers’ Responses to the Internet of Things (IoT) and Insurtech
Andrew J. Moodley
LINK Master’s Student
This article explores the impact of the internet of things (IoT) and insurtech on South Africa’s short-term insurance industry. The research found, based on interviews with high-level players in or connected to the South African industry, that while IoT and insurtech are significant potential drivers, the country’s incumbent insurers have to date been slow to adopt these digital transformation elements in their business models. This article outlines the drivers of IoT and insurtech, the factors influencing the slow adoption of these elements by traditional South African insurers, and recommendations for the adoption of these elements by South African insurers. Keywords insurance, insurtech, internet of things (IoT), business models, digital transformation, South Africa Acknowledgement This article draws on the contents of the author's 2018 research report for the Advanced Professional Practice in Digital Innovation and Leadership course, LINK Centre, University of the Witwatersrand (Wits), Johannesburg.
Moodley, A. J. (2019). Digital transformation in South Africa’s short-term insurance sector: Traditional insurers’ responses to the internet of things (IoT) and insurtech. The African Journal of Information and Communication (AJIC), 24, 1-16.