Steps to follow in resolving grievances
If you have a grievance concerning your academic performance or administrative processes/decision (e.g. incorrect marks) within the School, or the unprofessional conduct of a member of staff, this grievance should initially be discussed with your Lecturer.
If the above matter cannot be resolved, it should be referred to the Head of Department.
If the matter is still unresolved, it should be referred to the Head of School.
Should the Head of School not be able to resolve the matter an appeal can be made to the Faculty Registrar and Assistant Dean.
Should there be a procedural flaw you may appeal to the Registrar.