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Steps to follow in resolving grievances

School matter

If you have a grievance concerning your academic performance or administrative processes/decision (e.g. incorrect marks) within the School, or the unprofessional conduct of a member of staff, this grievance should initially be discussed with your Lecturer.

If the above matter cannot be resolved, it should be referred to the Head of Department.

If the matter is still unresolved, it should be referred to the Head of School. 

Should the Head of School not be able to resolve the matter an appeal can be made to the Faculty Registrar and Assistant Dean.

Should there be a procedural flaw you may appeal to the Registrar.

Faculty matter

If you have a grievance with regards to your registration, exclusion, amendments, graduations it should be referred to the Faculty Registrar and Assistant Dean.

If the above matter remains unresolved, it should be referred to the Dean (Dean’s decision is final).

Should there be a procedural flaw you may appeal to the Registrar. 

Application matter

If a student has a grievance related to his/her application or selection process this grievance should initially be discussed with the Head of SEnC

If the grievance remains unresolved, it should be referred to the Faculty Registrar and UG Assistant Dean.

If the matter cannot be resolved, it should be referred to the Registrar.

Administrative matter

If you have a grievance with any of the following service departments regarding administrative processes: e.g. Fees Office, FASO, DRU, ISO, EGO, Res Life, HR, the grievance should initially be discussed with the Head of the Department

Should the grievance remain unresolved, report matter to the DVC/Senior Executive Team (SET) member that the department reports to.

Matters lodged with Dean of Students

If a student lodges a grievance with the Dean of Students, this matter will be referred to either the School or Faculty or Administrative Unit to deal with as per the process outlined in the steps above.

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